Odoo Field Service – Plan, execute and invoice service jobs
Complete field service management from request to invoice
Odoo Field Service digitalises the entire field service process. Customer requests are captured as work orders, assigned to technicians via a planning calendar and completed on-site through the mobile app — including material tracking, time logging and customer signature.
After the job, hours and parts used are automatically converted into an invoice. The billing team sees open items immediately; the customer receives the invoice right after the job is completed.
Core capabilities of Odoo Field Service
Service tasks
Service orders are created with customer, location, problem description, priority and assigned technician. All relevant information is available to the technician in the mobile app.
Planning calendar
Dispatchers see all technician availability in the calendar and assign jobs to available technicians. Travel time, qualifications and customer preferences feed into planning.
Mobile app for technicians
Technicians receive jobs, customer data and repair history directly on their smartphone. Time is logged with a start/stop timer; materials used are booked directly.
Material consumption and parts tracking
Spare parts and consumables are issued from inventory against the work order. Stock levels are updated in real time; reorder requirements are immediately visible.
Customer signature and sign-off
On completion, the customer signs digitally on the technician's device. The signature is stored on the work order as the formal acceptance record.
Automatic invoicing
Logged hours and materials used are converted directly from the work order into an invoice. Billing status is visible per job.
How it works in practice
Capture the job
A service request — entered manually, from a confirmed sales order, or from a helpdesk ticket — is created as a field service work order. Customer, location and priority are recorded.
Schedule the technician
The dispatcher assigns the job to an available technician in the calendar. The technician receives an instant notification in the mobile app.
Execute on-site
The technician retrieves all information in the app, logs time and materials, and has the customer sign off digitally.
Invoice
Hours and materials are converted into an invoice in one click. The invoice is sent to the customer by email directly from Odoo.
Why Odoo Field Service
Shorter turnaround from request to invoice
Planning, execution and billing run in one system. Handoffs between dispatchers, technicians and accounting are eliminated.
Paperless job execution
Work reports, time logs and sign-off records are captured digitally. No paperwork, no transcription errors, no lost reports.
Full visibility for all stakeholders
Dispatchers see job status in real time. Customers receive automatic status notifications. The billing team sees all billable items immediately after job completion.
Integrated parts management
Material consumption is booked directly from inventory. Spare-part shortages and reorder needs are immediately visible — without manual stock checks.
Infintor at a Glance
260+
Satisfied Clients
440+
Projects Completed
11+
Industries Worldwide
32+
Countries Served
Frequently Asked Questions
Does the mobile app work without internet?
Yes. The Odoo Field Service app works in offline mode. Logged time, material consumption and signatures are synchronised once connectivity is restored.
How is material consumption synchronised with inventory?
Parts booked on a field service work order reduce the warehouse stock level in real time. If stock falls below the minimum, a purchase proposal is generated automatically.
Can Odoo Field Service be started from a helpdesk ticket?
Yes. Helpdesk tickets can be converted directly into field service work orders. All ticket information is carried over without re-entry.
Ready to digitalise your field service with Odoo?
Our Odoo consultants guide you from the initial conversation to a successful go-live — and beyond.
Request a free consultation